Right of withdrawal

  • The customer has the right to withdraw from the contract (return the goods) within a period of 14 working days from the receipt of the goods. The right of withdrawal applies only to the consumer understood as a natural person who purchases for purposes other than work, therefore purchases with a VAT number made by professionals are excluded.

  • The right of withdrawal can be exercised by written communication sent via email to the following address info@greeneverafter.com. The customer is required to copy and paste the withdrawal form into the email, which is provided at the bottom of this page. It is not allowed to return the goods without first receiving confirmation from GEA.

  • In the event of exercising the right of withdrawal, the goods must be returned intact and, if possible, in the original condition (packaging), within 14 days from the communication of withdrawal.

  • The costs related to the return of the goods will be borne by the customer.

  • GEA will refund the entire amount paid by the customer for the purchase of the products within 14 days from the receipt of the returned products. Refunds will be made using the same payment method used for the purchase of the products, unless the customer has expressly agreed otherwise. The company reserves the right to withhold the refund until it has received the returned products or until the customer has provided proof of having returned them.

  • Refund processing times may vary depending on the payment method and the issuing bank of the credit card. The company will not be responsible for any delays in refunds caused by banks or third-party payment operators.


Withdrawal Form

Addressed to: info@greeneverafter.com

I hereby notify the withdrawal from my sales contract for the following goods: _____________________________________________ (insert here a description of the goods/services from which you intend to withdraw)
Ordered on: ___________________ (insert the date)
Received on: ___________________ (insert the date)
Order number: _________________
Full name of the consumer:_________________________
Consumer address:_____________________________________________
Date: _____________________________________________

For further information, please do not hesitate to contact us at info@greeneverafter.com
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