Question 1

💚 Who is GEA | Green Ever After?

Accepted Answer

A reality born from green dreams!We are a small business, but our commitment and passion are great.We are a small nursery dedicated to the production, propagation and online sale of perennial plants for collection, unique and extraordinary, grown with love and passion.💚 Find out more: About Us

Question 2

🪴 What perennials do you offer?

Accepted Answer

We curate 6 main collections: the lively Pelargonium, commonly known as Geranium; the elegant Alstroemeria or Peruvian Lily; the evergreen Hedera or Ivy; the refined Bletilla, the Garden Orchid; the vibrant Chrysanthemums; the fascinating Aspidistra, known as Cast-iron plant.We offer some additional varieties such as the graceful Jasmine, the delicate Russelia and the fascinating Amarine.Our collection of perennials is diverse, composed of rare and lesser-known varieties, each with unique characteristics ranging from floral shapes to enchanting colors, creating a collection suitable for different preferences, needs, and gardening experiences.

Question 3

🌱 Where do your perennials come from?

Accepted Answer

We personally follow the research, production and propagation of our perennials.We wish to offer diversity, help rediscover simplicity and the attention to detail.We offer a selection of plants that carries a history with it. Our plants are elegant and frugal, living memories of past traditions, capable of transforming any space into a green corner with a touch of timeless elegance.🌱 Find out more: About Us

Question 4

🚚 What will the Pelargoniums be like upon delivery?

Accepted Answer

The plants you receive have been carefully pinched at least once, thus ensuring robust and well-branched plants with several growth points. Please note that they are not cuttings that have just rooted, but young adult plants, ready to be repotted into a larger pot. In many cases, you might receive plants already in bloom or about to bloom.Standard Pelargoniums are supplied in 12 cm Ø pots. Miniature Pelargoniums, some botanical species and rare varieties are supplied in 10 cm Ø pots.The images of the plants are for inspiration, showing you how they will grow over time.Remember that we have a limited number of specimens.

Question 5

🚚 What will the Alstroemeria be like upon delivery?

Accepted Answer

The plants you receive are well-rooted adult plants, ready to be repotted into a larger pot or in the ground. In many cases, you might receive plants already in bloom or about to bloom.‘Medium’ and ‘tall’ Alstroemeria are supplied in 23 cm Ø pots, ‘mini’ Alstroemeria are supplied in 19 cm Ø pots.The images of the plants are for inspiration, showing you how they will grow over time.Remember that we have a limited number of specimens.

Question 6

🚚 What will the Bletilla be like upon delivery?

Accepted Answer

The plants are mature and well-developed with several growth points. You will receive flowering plants (or about to bloom) if the purchase is made during the flowering period. If it occurs during autumn and winter, the plants will be dormant and you will receive a pot with dormant rhizomes.• Plants in a 12cm Ø pot have up to 2 shoots• Plants in a 17cm Ø pot have up to 4 shoots• Plants in a 23cm Ø pot have more than 10 shootsThe images of the plants are for inspiration, showing you how they will grow over time.Remember that we have a limited number of specimens.

Question 7

🌸 Is the product out of stock?

Accepted Answer

It means that for this season it is no longer available.If you want to reserve it for the next one, write to us: we will notify you as soon as pre-orders open!📩 Email | shop@greeneverafter.com📱 WhatsApp | (+39) 351 679 6716

Question 8

🌍 Are the plants grown sustainably?

Accepted Answer

Absolutely. We are committed to following sustainable cultivation practices to minimize our impact on the environment. We use natural and organic methods to grow our plants.🌍 Learn more: Our sustainable practices

Question 9

💧 Do you offer plant care tips?

Accepted Answer

Yes, we are happy to help you with any questions regarding plant care. You can find useful tips on our blog or contact us directly for personalized assistance.

Question 10

❓ How to place an order?

Accepted Answer

We have prepared a dedicated guide to help you place an order on our website. The guide provides detailed instructions to make the process simple and clear. You can consult the guide here.

Question 11

📝 Do you accept pre-orders?

Accepted Answer

Yes, we offer the possibility to reserve perennial plants before they become available for sale. This service allows our customers to secure their favorite plants and keep them aside until the time of shipping.For further information on pre-orders, we invite you to consult the “Pre-orders” page of our website. Or we invite you to contact us through the “Contacts” section.

Question 12

🐞 How does the pre-order work?

Accepted Answer

We offer the possibility to pre-order perennial plants in advance.For more information about pre-orders, we invite you to consult the “Pre-orders” page of our website. Or we invite you to contact us through the “Contact Us” section.

Question 13

💡 Need advice on your purchase?

Accepted Answer

To receive a personalized consultation on purchasing plants, write to shop@greeneverafter.com and provide the following information:1 | Plant varieties you are interested in2 | Flower type and color3 | Leaf type4 | Exposure of your space (house or garden)5 | Growing area (specifying if it is garden, balcony, indoor or outdoor)

Question 14

🔍 Where is my order?

Accepted Answer

Once the order has been shipped, you will receive a notification via e-mail containing a tracking number (tracking code).This code will allow you to monitor the shipment status. Tracking information is provided exclusively by the courier.🔍 Track your order here

Question 15

💬 Need assistance after purchase?

Accepted Answer

Question 16

💚 How can I take care of the newly arrived plants?

Accepted Answer

Read our short guide ➡️ Care after delivery: how to best welcome your new plants

Question 17

🍁 What to do if the plants arrive with yellow leaves?

Accepted Answer

Read our short guide ➡️ Yellow leaves after shipping: useful tips

Question 18

🌍 Which countries do you ship to?

Accepted Answer

• We ship to Italian territory, including islands.• We ship to the following countries of the European Union: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

Question 19

📅 What are the shipping days?

Accepted Answer

• Italy: we only ship on Monday, Tuesday and Wednesday.• European Union countries: we ship exclusively on Monday.These shipping times, planned at the beginning of each week, guarantee the health of the plants, minimizing the time spent in transit and inside the packaging.

Question 20

🚚 What are the shipping costs and delivery times?

Accepted Answer

Delivery times vary depending on the destination:• Italy: 2-3 business days• European Union countries: 2-5 business daysShipping costs depend on the weight and destination. For more details, please visit our page ➡️ Shipping and delivery

Question 21

❗️ Can there be delays in delivery?

Accepted Answer

The times of order processing and delivery can be affected by:• availability of plants and the season• high volume of orders• trade exhibitions (fairs and shows)• courier disruptions and problems (high volume of orders, strikes, etc.)• natural disasters• illness and injuries of the GEA team

Question 22

❗Damaged or lost order?

Accepted Answer

• GEA | Green Ever After is not responsible for transport and delivery services provided by third parties. Therefore, it cannot be held liable for any direct or indirect damage resulting from the delay or loss of an order caused by actions or omissions of the courier.• If your order is damaged, please contact us within 24 hours specifying your name, order number, providing photos and explaining what happened. We will solve the problem together. It is important to note that, if any damage to the leaves should occur during transport, we assure you that our plants are resilient and will produce new leaves in a short time.• If you do not receive your order within 3 business days (IT) and within 6 business days (EU) of receiving the shipping confirmation email, please contact us specifying your name and order number, and we will carry out the necessary checks.

Question 23

⛔ Warnings or restrictions on shipping?

Accepted Answer

• Delivery is made by courier to the address provided by the customer. We do not offer the possibility to schedule the day and time of delivery.• In the event that no one is present at the time of delivery and it is therefore not possible to deliver the package, it will be returned to the warehouse and all additional costs will be borne by the customer.• The courier does not make deliveries under abnormal conditions (incomplete data, incorrect address, floor deliveries, inside private property, to destinations that cannot be reached with their vehicle).• We do not ship to P.O. boxes.• We do not ship internationally (outside the EU).

Question 24

📦 What kind of packaging do you use?

Accepted Answer

We are committed to ensuring that plants arrive in optimal condition using sustainable packaging and recyclable.Plants are delivered directly to your home in cardboard boxes. Each plant is wrapped individually with recycled paper to ensure its integrity during transport. The adhesive tape is designed to be recyclable along with the cardboard, making our packages also ideal for shipping to countries with stricter waste disposal regulations.Despite our efforts for careful packaging, if any damage to the leaves should occur, don't worry, our plants are resilient and will produce new leaves in a short time.

Question 25

❄️ How do you manage shipping during different seasons?

Accepted Answer

Our shipments follow the rhythm of the seasons and the specific needs of each plant.During periods of intense heat or frost, shipments may undergo interruptions or delays to ensure the health of the plants.Please understand that our priority is to ensure that the plants you receive are in excellent condition to grow and thrive in your environment.❄️ Find out more: Shipping and Delivery

Question 26

💳 Which payment methods do you accept?

Accepted Answer

We accept payments by credit and debit card, PayPal, bank transfer and various digital wallets such as Apple Pay and Google Pay.💳 Find out more: Payment methods

Question 27

🏦 How to pay by bank transfer?

Accepted Answer

To make a payment via bank transfer, follow these steps:🔹 IBAN BANCO BPMPlease make the bank transfer within 2 hours. After 2 hours, the order will be canceled and the items put back on saleEnter the following account holder: GABRIELE CANTALUPPIEnter the following IBAN: IT02V0503410905000000006635Enter exactly the total amount in eurosCheck the bank name: BANCO BPMPlease send: a copy of the bank transfer to the email address shop@greeneverafter.com  🔹 IBAN POSTEPAY EVOLUTIONPlease make the bank transfer within 2 hours. After 2 hours, the order will be canceled and the items put back on saleEnter the following account holder: GABRIELE CANTALUPPIEnter the following IBAN:  IT79V3608105138290899190912Enter exactly the total amount in eurosCheck the bank name: POSTE ITALIANEPlease send: a copy of the bank transfer to the email address shop@greeneverafter.com

Question 28

⏳ When will the amount be charged?

Accepted Answer

At the time of payment, the total amount of the order will only be authorized on the credit card, account or digital wallet.Authorization means that the amount will be temporarily blocked to ensure the availability of funds, but will not yet be debited.The actual charge will only occur when the order is fulfilled, i.e. when the items are ready for shipping.

Question 29

🧾 Can I request an invoice?

Accepted Answer

To request an invoice, please contact us promptly by email at shop@greeneverafter.com specifying the necessary details: first and last name, company name, full address, tax code, VAT number, SDI, order number, date of purchase, amount and VAT rate.For the issuance of the invoice, at least 5 working days are required from the moment of the request.

Question 30

🪙 Payments in different currencies?

Accepted Answer

Payments on our website are processed in euros. However, our eCommerce platform supports payments in different currencies.When customers pay in their currency, it is converted to euros at the time of the transaction. The foreign exchange rate used is always the one in effect at the time of the transaction.It is important to note that, when a payment is captured in a different currency, an exchange rate and a conversion fee are applied to the customer.We also accept payments in the following currencies: Czech Koruna (CZK), Danish Krone (DKK), Romanian Leu (RON), Swedish Krona (SEK) and Hungarian Forint (HUF).

Question 31

❓ Problems with payment?

Accepted Answer

If you experience problems with payment, please try again ensuring that there are sufficient funds in the chosen payment method. Check that you have entered your payment details correctly.If the problem persists, please contact us through the "Contact Us" section of our website.

Question 32

📞 How can I contact you?

Accepted Answer

You can contact us through the 'Contact' section of our website, where you will find the contact form and our email address.📧 Go to the Contact section

Question 33

🌷 Do you participate in trade fairs?

Accepted Answer

Certainly! For more information on the trade fairs we participate in, we invite you to explore our page dedicated to Exhibitions. Here you will find past and future events, as well as essential information on how to find us during these occasions.Trade shows not only offer plant exhibitions, but also include presentations of new varieties, engaging gardening workshops, inspiring conferences and much more. These occasions represent a unique opportunity for all industry enthusiasts to connect, learn and share their knowledge.

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